Terms and Conditions Lucky App



"Customer(s)" or "you" Means the users who have signed up for an account on the Lucky APP in accordance with the T&C;
"Services" Means all the services which may be provided through the APP including, but not limited to, the e-vouchers and the use of the APP e-wallet;
"Discount(s)”" Means the discounts provided by the Merchant to the customers on his different kinds of products from time to time or the purchase in his commercial stores.
"Financing" Means the money amount allowed for the Customer to buy Products from the Merchants according to the policies and conditions determined by the Financing Company.
"Credit Limit" Means the purchasing capacity allowed for the Customer by the Financing Company - according to the policies and conditions determined by the Financing Company, provided that the Customer shall be informed by this limit via an electronic message that appears for him on the APP.
"Financing Company" Means the company that agrees to finance for the Customers through the APP in order to obtain the Products and this after inquiring about his credit.
"Financing Agreement" Means the agreement entered between the Financing Company and the Customer by virtue which the Customer obtain the money amount to buy the Products, provided that he acknowledges to refund it on monthly installments in accordance with the schedule mentioned in the agreement.
"APP" Means the mobile APP of Lucky as available for download through APP Store and Play Store and any other platform
"Service Provider" or "Company" Means the company Lucky Egypt for Software S.A.E;
"Lucky wallet" Means the e-wallet performed by the Service Provider for his Customers while dealing with the contracting Merchants and paying off their entitlements.
"Invoice" Means the receipt, invoice, instrument or document which evidences the transactions being affected between the Service Provider and the Customer which include, inter alia, the service along with the price and the company’s details (name, tax number, beneficiary’s name).,
"Products" Means the products or/and the Services provided by the Merchant.
"Merchant" Means the Merchant who avails the Products and the Discount.
"Prepaid Cards" Means the Prepaid Cards issued by Lucky Egypt for Software S.A.E in collaboration with MEEZA Co. which are in turn administrated and activated via the Smartphone App.
"Bank" Means Mashreque Bank and all of its respective branches.

1. Use of the APP

2. Scope of Services and Merchants Information:

3. The Financing Service:

4. Subscription Fee & Payment Method:

5. Lucky wallet

6. Prepaid Cards

7. Liability

8. Communicating with the Service Provider:

All comments, inquiries and requests related to the APP or the privacy policy shall be welcomed, you may contact the service provider by the following means:

9. Trademarks and Copyrights

All intellectual property rights, registered by the APP, and all content information and designs contained on the APP are considered to be the Service Provider’s property including but not limited to, texts, graphics, programs, images, video, music and sound, their selection and formatting, as well as all types of software, source codes and official programs. All contents of the APP are also protected under the copyrights law in the Arab Republic of Egypt and international agreements. All rights reserved.

10. The refund of the annual subscription:

11. The annual subscription period calculation

12. The eligibility of the Customer

The Customer approves that he is at least twenty-one (21) years old and that he possesses the eligibility for disposal that authorizes him to agree to use this APP and bears his financial obligations.

13. The return the Product

The Service Provider shall not bear any responsibility in case of returning the Product to the Merchant and in this case the Merchant’s terms shall be applied. And in the event that the Customer had purchased the Products through the financing service, the Service Provider shall not bear any responsibility, and that the return of the Product shall be only according to the internal policy of the Merchant and the Financing Company, the role of the Service Provider in this case shall be limited to the facilitation of the service from a technical point of view only.

14. Privacy

The Service Provider does not save any information about the electronic payment cards of customers when using them, but the Service Provider maintains a portion of Customer’s payment card information in an encrypted form while taking all measures and procedures of physical and electronic protection to preserve it and all the conditions and provisions stipulated in the privacy policy available on the following link https://thelucky.app/pages/policy.html .

15. The compensation

The Customer agrees to compensate the Service Provider for all damage, loss, costs and expenses, including legal fees, arising from his breach of these T&C and/or other obligations arising from his use of the APP, Discounts and/or Services including the use of any of the comment space for insulting or slandering or posting any messages that would harm others, and the Company has the right to sue the Customer for a compensation in this case, regarding the damage and to introduce him in any lawsuit related to the Company pursuant to his mistake.