Terms and Conditions Lucky App
This terms and conditions (T&C) are governing your use
contemplated to the application and by signing up for an account
thereon, you acknowledge acceptance to the terms and conditions
The Company (hereinafter defined) is entitled to unilaterally amend
any part of this T&C as to better comply with the applicable laws
or better enhance its offerings without prior notice. Your continuous
use of this App after such amendments or changes, entails your strict
"Customer(s)" or "you"
means the users who have signed up for an account on the Lucky APP
in accordance with the T&C ;
means all the services which may be provided through the APP
including, but not limited to, the e-vouchers and the use of the
Means the discounts provided by the merchant to the customers on
his different kinds of products from time to time or the purchase
in his commercial stores.
means the mobile APP of Lucky as available for download through
APP Store and Play Store and any other platform;
"Service Provider" or "Company"
||means the company Lucky Egypt for Software;
means the e-wallet performed by the Service Provider for his
customers while dealing with the contracting merchants and paying
off their entitlement.
means the receipt, invoice, instrument or document which evidences
the transactions being affected between the Service Provider and
the Customer which include, inter alia, the service along with the
price and the company’s details (name, tax number, beneficiary’s
Means the products or/and the services provided by the merchant.
Means the merchant who avails the Products and the discount.
1. Use of the APP
You are not entitled to use this APP except in strict compliance with
the T&C in all events in a legitimate manner; which includes
compliance with the applicable laws, regulations, and conditions as
may be applicable within the Arab Republic of Egypt from time to time.
All contents published hereto are either licensed to, or owned by, the
Service Provider and are subject to legal protections.
By using this APP, you acknowledge your implied acceptance to use this
APP strictly in personal, not commercial, purposes.
Unauthorized use or access is prohibited per se to acquire any sort of
discounts or services unlawfully or breaching the T&C may subject
you to immediately terminating your account and undertaking all
required actions to preserve the Service Provider’s rights.
The Service Provider shall not sell or interfere by any mean in
producing or manufacturing or preparing any of the presented products
on it, and what is performed by this APP for the customers is only
providing the possibility for search and find the discounts and the
merchant’s offers subscribed in the APP. And the merchant is the sole
responsible on compliance with the laws, regulations, standards and
criteria applied in the Arab Republic of Egypt, concerning, preparing,
making, selling, marketing and safety of the product.
The role of the Service Provider shall be limited to creating and
managing the APP for the communication between the merchant and the
customers, and the Service Provider shall not bear any financial
transaction liability between the customer and the merchant except
concerning the settlement
2. Scope of Services and Merchants Information:
All information contained in the APP, are provided by the Merchants
without any liability on the Service Provider. That information are
subject of any amendments according to the merchant’s policy, either
all the Products entitled of discounts, presented by the merchants not
available at all times or all areas, and this is not considered as a
breach by any party of his obligation.
All the merchants preforming their products by this APP are
contractors with the Company and this contracting relation is subject
to be terminated at any time, which entails the removal of any
discount that belongs to the merchant.
The company undertakes to exercise the prudent man diligence in
updating the recent data on the APP, including the merchant’s products
subject of discounts, to ensure the harmony between the performed
Products on the APP and preformed in his stores. The provided data is
similar to the “actual condition”, and its change for external reasons
shall not figure any liability on the company
The APP avails the option to the Customer to benefit of a limited
number of discounts via redemption of vouchers. Such limited number
will be determined by the Service Provider from time to time on the
The Service Provider offers to the Customer unlimited number of
discounts via redeeming discounts available on the APP in
consideration of an annual subscription to “Plus” offer. The
subscription offer price is not inclusive of VAT as the total
consideration amount will be determined in the APP prior to
The Customer (using either Regular, Plus subscription or any other
subscription which may be available by the Service Provider later on)
shall carefully examine and read the terms and conditions related to
each and every discount voucher. Such terms will define further
conditions including the number of permitted discount redemptions of
the same Product.
3. Subscription Fee & Payment Method:
The annual subscription fee shall be payable via different electronic
payment method as may be available on the APP from time to time,
including but not limited to, online payment via credit card , via
e-wallet, via couriers & messengers or via point of sales in the
places determined by the Service Provider from time to time on the
APP. The Service Provider reserves the right, at all times, to amend
any such payment method at its discretion with notification to the
Customer via email or push notification or any other method.
The Customer shall bear any disbursement, payment processing fee or
delivery fee relating the payment of the subscription fee. The Company
will ensure displaying the cost of each payment method to the Customer
before the effective purchase by the Customer.
If the customer chooses to pay the subscription by virtue his
e-wallet, he must provide the Service Provider with the data required
by that wallet according to what appears on the APP interface.
Upon subscription of the Customer, the company will send the former a
message on the APP to insure all the contracted data and that he had
paid the annual subscription, attached with an invoice. confirming
valid subscription and confirming successful payment.
4. Lucky wallet
These terms and conditions are implemented on the Lucky wallet
provided (by the Service Provider) to the customers, the APP allows
the customers to charge their wallet through the available methods on
the APP from time to time.
Lucky wallet service is activated once the customer registers his data
on the APP. Taking into consideration the wallet is created
automatically for each customer who downloads the APP, this wallet is
activated when the customer register successfully his data on the APP.
The use of Lucky wallet by the customer imply an implicit approval of
these terms and conditions.
The customer can reimburse and pay any expenses due for the contracted
The customer shall abide by all laws and provisions regulating the
e-wallets, and agree to all special terms and provisions announced by
the Service Provider regarding Lucky e-wallet on the APP interface and
the instructions shown in this regard
The Customer shall carefully read all information, terms and
conditions referred to in the APP in respect of any service being
provided, or Product on the APP, including the type of service,
restriction or discount rate and Merchant’s branch. No liability shall
accrue on the Service Provider as a result of omission by the Customer
to carefully read any of the aforementioned.
All discounts will exclusively pertain to the Product or services
mentioned in the e-voucher. Should the Customer wish to purchase any
additional item he shall bear such additional cost without any
liability on the Service Provider.
The Customer understands that the part of the services provided by the
Service Provider are being provided by third parties over who the
Service Provider has no control. Accordingly, the Customer shall
carefully read the terms and conditions of such third parties as to
better understand his rights and obligations.
To the extent permissible under the applicable laws, the Service
Provider shall not be responsible for any misunderstanding resulting
of omission or whatsoever any reason not attributable to the Service
Provider including changes in the discounts, Merchants and/or Products
available on the APP.
The Service Provider does not guarantee by any method the character
and quality of any product, or that the products are in compliance
with applicable laws and regulations, nor does it guarantee that the
list of products offered on the APP matches what is actually provided
to customers, moreover, the merchant may undertake to provide the
product according to specific standards. However, the APP does not
independently verify or confirm these undertakings whether have been
implemented by the merchant.
The Service Provider shall not be obligated or responsible for any
product or service provided by the merchant that is unhealthy, that
causes any harm or shall be unacceptable to the customers, or that
does not meet the customer’s expectations by any method.
The Customers are the sole responsible of confirming the veracity of
their data and determining the desired Products and the APP will not
have any obligation or responsibility regarding the wrong data.
In case that the customer wants to refund the Product’s value that he
had been delivered , this will be by virtue the merchant in accordance
to his internal policy, and the Service Provider shall not bear any
responsibility in the process of refunding that value except in case
of paying off the product or the service value by the customer by
virtue the Lucky wallet, the refunding operation shall take place by
the same instrument of payment on the Lucky wallet, this shall be done
by the Service Provider in the sole purpose of facilitating a
technical support according to the terms and conditions of APP from
time to time.
The information, products, services, and materials available through
the APP - whether they were provided by the service provider, or by
virtue the merchant or third parties - including but not limited to,
the products and services orders, presentations, texts, photographs,
graphics, audio files, videos and links, provided "as it is" and as
available without any kinds of guarantees whether is explicit or
implicit to the maximum limit allowed by the law. The service provider
shall drop all the undertakes and the guarantees whether explicit or
implicit, and does not only include the guarantees subject of
marketing, convenient for a special purpose, property, not to violate,
free from electronic device viruses, the implied guarantees arising
from the deal or the performed context.
Based on the aforementioned clauses in this fifth clause
(“Liability”), the Service Provider or managers, officials, agents,
employees or contractors of the Service Provider have no liability
regarding any direct or indirect loss or damage, special or
consequential (including but not limited to the damage caused by
business loss or loss of profits), that arises from these terms and
conditions, or any failure or dispute of the use or inability to use
6. Communicating with the Service Provider:
All comments, inquiries and requests related to the APP or the
by the following means:
- via: email to Support@thelucky.app
- The "Help and Support" section provided by the APP.
Address: Building A12 KM28, 3rd floor, Smart village, Cairo-Alex
desert Rd, Giza, Egypt
- Phone: 02-35372230
7. Trademarks and Copyrights
All intellectual property rights, registered by the APP, and all
content information and designs contained on the APP are considered to
be the Service Provider’s property including but not limited to,
texts, graphics, programs, images, video, music and sound, their
selection and formatting, as well as all types of software, source
codes and official programs. All contents of the APP are also
protected under the copyrights law in the Arab Republic of Egypt and
international agreements. All rights reserved.
8. The refund of the annual subscription
Taking into consideration the provisions of clause 8-2, the
customer can cancel his subscription and refund the value of the
subscription at any time within fourteen days from the date of the
subscription in accordance with clause 8.2 and 8-3. The customer may
not withdraw from contracting and recover the value of the annual
subscription that he had paid in the following cases (whichever is
Exceeding the permitted number of free discounts used according to
the free system regarding to what the company determines from time
The 14 days have been passed since contracting as confirmed by the
customer through the APP.
Taking into consideration the provisions of clauses 8.1 and 8-3, in
the case that the customer desires to cancel the subscription and
refund the price of the subscription, the Service Provider is obliged
to refund the subscription amount within a period not exceeding 7 days
(not including official holidays) from the date of the customer's
request to withdraw from contracting, noting that the refund of the
subscription price will be by the same instrument in which the
subscription was paid, provided that the customer will bear the
delegate's transportation expenses in case of cash payment and all
administrative expenses in case of payment via any electronic payment
The subscription is refunded in case of cash payment during 14 working
days from the Service Provider notification of the customer's desire
to cancel the subscription.
The subscription shall be refunded in case of payment by one of the
electronic payment methods within 14 day working days, and in case of
any delay in returning the amount to the account of the customer who
paid it, the customer must follow up with the bank directly and the
Service Provider will send a message to the customer via the APP
containing A printed copy of the refund notice from the online payment
gate concerning the payment card as a reference for him in case that
the customer wishes to review the bank, and the customer may not refer
to the Service Provider in the case of a delay in transferring the
value of the subscription
Once the customer notifies the Service Provider of his desire in
canceling his subscription in Plus service; the service provider shall
stop any features provided to the customer related to Plus service,
with carrying on benefiting from the provided service according to
The customer cannot waive any of his rights in the services provided
by the APP to any other person
9. The annual subscription period calculation:
The annual subscription period is calculated from the date of
transferring the subscription by the aforementioned means in the
clause no. 3 and the customer receives a message either through the
APP or email or any other means determined by the company from time to
time that includes confirmation for the activation of the service.
The service is activated since the receipt of the confirmation message
from the Company for 12 months.
The service is renewed automatically unless the customer cancels the
subscription by the APP at least one day before the renewal date.
10. The eligibility of the customer
The customer approve that he is at least 21 years old and that he
possesses the eligibility for disposal that authorizes him to agree to
use this APP and bears his financial obligations.
11. The return the product
The Service Provider shall not bear any responsibility in case of
returning the product to the merchant and in this case the merchant’s
terms shall be applied.
The Service Provider does not save any information about the
electronic payment cards of customers when using them, but the Service
Provider maintains a portion of customer’s payment card information in
an encrypted form while taking all measures and procedures of physical
and electronic protection to preserve it and all the conditions and
13. The compensation
The customer agrees to compensate the Service Provider for all damage,
loss, costs and expenses, including legal fees, arising from his breach
of these (T&C) and/or other obligations arising from his use of the
APP and/or discounts, services including the use of any of the comment
space for insulting or slandering or posting any messages that would
harm others, and the company has the right to sue the customer for a
compensation in this case, regarding the damage and to introduce it in
any lawsuit filed for the company due to the customer’s mistake.
14. GOVERNING LAW
This T&C shall be subject to the law of the Arab Republic of
Egypt, and any dispute that may arise shall be referred to the
competent courts of jurisdiction in the city of Cairo.
In the disputes which may arise in relation to this agreement, the
member agrees, states and warrants that any bookkeeping entry,
microfilm, microfiche and computer records constitute a valid,
binding, absolute and exclusive evidence; this article has the
characteristics of an evidential contract, and that the member waives
in advance all kinds of objections to the specified Service Provider
records and the right to tender an oath in relation to the fact that
these records are kept in due form.
reason unenforceable, then that provision shall be deemed severable
enforceability of any of the remaining provisions of these Terms of
Use. No waiver by the Service Provider shall be construed as a waiver
of any preceding or succeeding breach of any provision.